Frequently Asked Questions
Question: What if my computers broke and i don't know whats wrong with it?
Answer: First, schedule a Diagnostics appointment. Our technician will come out and determine whats wrong with your PC and give you a comprehensive report on the problem. Then we can fix it for you while were there, or you can just have us do the diagnostics. Your choice.
Answer: First, schedule a Diagnostics appointment. Our technician will come out and determine whats wrong with your PC and give you a comprehensive report on the problem. Then we can fix it for you while were there, or you can just have us do the diagnostics. Your choice.
Question: Do you have a shop to do your work?
Answer: No. Currently, we only offer at-home service. In the future we plan on expanding to a local shop in the Asheville or Weaverville area.
Answer: No. Currently, we only offer at-home service. In the future we plan on expanding to a local shop in the Asheville or Weaverville area.
Question: I want to build my own PC. How does that work?
Answer: Book an appointment for the Custom PC. We will sit down with you over the phone or in person and get your budgeting ideas and make a plan. We will design the PC perfectly suited to your needs and go over it with you, making sure you understand why each part was picked. We will then charge you for the Parts of the machine and order them all in the same day, making sure you get the best price possible. Once all parts arrive, out technician will come back and assemble your custom PC ensuring everything is working properly.
Answer: Book an appointment for the Custom PC. We will sit down with you over the phone or in person and get your budgeting ideas and make a plan. We will design the PC perfectly suited to your needs and go over it with you, making sure you understand why each part was picked. We will then charge you for the Parts of the machine and order them all in the same day, making sure you get the best price possible. Once all parts arrive, out technician will come back and assemble your custom PC ensuring everything is working properly.
Question: How do you charge customers? Is it safe?
Answer: Yes! All payments made to Jones Computers is 100% secure. Our transactions are through PayPal, once of the leaders in Banking Security so you never have to worry about your information falling into the wrong hands.
Answer: Yes! All payments made to Jones Computers is 100% secure. Our transactions are through PayPal, once of the leaders in Banking Security so you never have to worry about your information falling into the wrong hands.
Question: I don't have a PayPal. Do you accept credit/debit cards?
Answer: Yes! We accept all forms of major credit/debit cards.
Answer: Yes! We accept all forms of major credit/debit cards.
Question: How do i know it's someone from Jones Computers knocking at my door?
Answer: Our technicians will always call prior to arriving to confirm your available. All our technicians will be wearing a official uniform with our logo and the technicians name along with an ID confirming they are an employee.
Answer: Our technicians will always call prior to arriving to confirm your available. All our technicians will be wearing a official uniform with our logo and the technicians name along with an ID confirming they are an employee.
Question: Do you fix broken laptop screens?
Answer: Yes! We replace most laptop screens.
Answer: Yes! We replace most laptop screens.
Question: Do you do work for businesses?
Answer: Yes! We will work with most businesses, depending on the job required. Contact us for more details.
Answer: Yes! We will work with most businesses, depending on the job required. Contact us for more details.
Question: What if the technician doesn't fix the problem?
Answer: Our technicians are all certified for the work they perform. After the technician has left, and the problem still persists, we will send them back out at no charge to you until the job is completed.
Answer: Our technicians are all certified for the work they perform. After the technician has left, and the problem still persists, we will send them back out at no charge to you until the job is completed.
Question: Do you work on Mac's?
Answer: No. We specialize in Windows based machines only.
Answer: No. We specialize in Windows based machines only.
Question: What if i can't afford the hardware cost upfront?
Answer: If you cannot afford the hardware cost of the part(s), we will reschedule your appointment for a later date.
Answer: If you cannot afford the hardware cost of the part(s), we will reschedule your appointment for a later date.
Question: I have a virus, what do i do?
Answer: Book an appointment with us and one of our technicians will come and take a look at it. They will determine what type of virus it is and try to remove it without harm to your data. If that is unsuccessful, we will make a backup of your available files and restore your computer for you, ensuring to remove all traces of the virus.
Answer: Book an appointment with us and one of our technicians will come and take a look at it. They will determine what type of virus it is and try to remove it without harm to your data. If that is unsuccessful, we will make a backup of your available files and restore your computer for you, ensuring to remove all traces of the virus.
Question: How do i book an appointment?
Answer: You can get to the appointment booking page by clicking on the Appointment button on the Services or PC Builds page; clicking Book an Appointment at the bottom of the page or by Clicking Here.
Answer: You can get to the appointment booking page by clicking on the Appointment button on the Services or PC Builds page; clicking Book an Appointment at the bottom of the page or by Clicking Here.